Cancellation & Refunds

At PolyParadise.in, we strive to provide a seamless shopping experience for our customers. Our cancellation and refund policy is designed to offer flexibility and convenience.

Cancellation:

• We offer free cancellations for orders that have not yet been shipped.
• To cancel your order, please send an email to polyparadise.in@gmail.com with your order details and the reason for cancellation. You can also reach out to us via our Contact Page.
• Orders can only be cancelled before they are shipped. Once an order is shipped, it cannot be cancelled.

Returns:

• Since our products are make to order, we offer refunds only if the product received is damaged/defective. Please get in touch with us at polyparadise.in@gmail.com within 2 days of receiving your order. We will provide a shipping address that you can ship your order back to. We will process the refund as soon as we receive your returned order.
• We do not exchange products if the customer has ordered a wrong item.
• Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.

What are the conditions for Replacement Or Refund?

• Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)
• Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)
• Item received is different from their description on the product detail. 
• Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)
• You have 2 calendar days to replacement/refund an item from the date you received it.
• If your refund/replacement is approved, we will initiate a refund to your original method of payment within 24 working hours.

For any inquiries or assistance regarding cancellations and refunds, please don’t hesitate to contact our customer support team at polyparadise.in@gmail.com.